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Customer Service

Faq

In this section, you will find the answers to the most frequently asked questions about on-line sales procedures, such as registration, purchase, payment method, shipping and returns. If you require more information, please remember that you can always contract our customer service via the customer support section.

REGISTRATION AND USER ACCOUNT

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How do I register? Why should I register?

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I have forgotten my password, how can I recover it?

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How can I edit my data?

PURCHASING ON-LINE

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How do I purchase on-line?

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What are the payment methods?

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How does a special offer code work?

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How long will it take for the shipment to arrive?

ORDER IN PROGRESS

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I haven’t received a confirmation email. Is my order valid?

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Can I edit or cancel the order?

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I entered an incorrect shipping address. Can I edit it?

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How can I track my shipment?

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What should I do if the courier comes and I am not at home?

RETURNS AND REFUNDS

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How can I make a return?

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How can I exchange a purchase?

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How will I be refunded?

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How long does a refund take?

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