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Customer Service

Returns and refunds

The right of withdrawal on the website www.cmpsport.com can be exercised by all customers, who have made a purchase, within 14 working days of receiving the goods.

To be eligible for a refund, the goods must be returned in the condition stated in point 4.8 of the sales conditions which can be summarised as follows:

 

   1. All the goods must be returned. It is not possible to return only a part of the goods purchased (e.g. tracksuit trousers and a sweatshirt cannot be returned separately).

   2. The products must not have been used, worn, washed or damaged.

   3. The products must be returned in the original packaging with all the tags.

 

The shipping costs for returning goods will be borne exclusively by the customer. CMP will provide a courier service at a cost of 7,5 Euros during the return procedure. If you decide to use our courier, the cost of the service will be deducted from the product refund.

Once the goods have been received and the state of the products has been checked, CMP will refund the entire sum to the customer within 14 days of the withdrawal.

The refund will be made through the same payment method used for the initial transaction (credit card, PayPal, instant bank transfer, Sofort).

An email will be sent when the return has been verified and another email will confirm that the refund has been made. Banks may require up to 7 working days to complete the refund which is independent of our procedure.

To initiate the return process, click on the following link:

-Registered user

-Non-registered user

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